The Three Tiers of Collaboration Technology

Collaboration technology has exploded into the marketplace. There are dozens of small vendors of point solutions and a few large providers of horizontal platforms. To that extent, nGenera® sees three distinct tiers of technology emerging — two of which, infrastructure and collaborative applications, are brand new. Our software products span all three tiers, providing our customers with the full stack of capabilities.

Collaborative Applications

nGenera injects collaboration into business processes — beginning with the Collaborative Customer Experience — to introduce new capabilities and a unique opportunity for competitive differentiation.

nGen CIM Suite™

Collaboration Platforms

This is where the masses of end-user tools — like wikis, blogs, groups, projects — reside and provide general collaborative capabilities. More than 90% of the technology in the market today falls into this tier.

nGen Social Navigator™   nGen Team™

Collaboration Infrastructure

Customers are just beginning to understand the need to interconnect islands of collaboration, aggregate the activities and people across them, and obtain a unified way to manage it all. There also is a new need for a set of collaboration policies and tools to monitor and enforce compliance.

nGen Collaboration Server™